Contact Us

Customer Support

At qorzeni, we aim to make your jewelry shopping experience clear, convenient, and enjoyable. Our customer support team is here to assist with questions about our jewelry collection, orders, payments, shipping, returns, and other purchase-related matters.

Whether you need more information before making a purchase or assistance after your order arrives, we strive to provide helpful guidance and clear explanations in accordance with our store policies.

How We Can Help

Our customer support team can assist with inquiries concerning:

  • Jewelry designs, product descriptions, materials, sizes, and specifications listed on our website;

  • Product availability and order details;

  • Order confirmations and purchase information;

  • Payment processing and checkout questions;

  • Shipping options, delivery estimates, and tracking updates;

  • Return eligibility and refund procedures;

  • Jewelry items received damaged, defective, incomplete, or different from what was ordered;

  • General questions about purchases made through qorzeni.com.

For questions about a specific product, please include its name or product link whenever possible so we can better understand your inquiry.

If you are contacting us about an existing order, please provide your order number, the email address used at checkout, and a brief description of the issue.

Returns, Refunds, and After-Sales Assistance

We understand that you may need assistance after receiving your jewelry order. Our team will review your inquiry and explain the applicable procedures based on our store policies.

Return and Refund Requests

If you would like to return an item or request a refund, please contact us before sending the product back.

Our team will explain the applicable return requirements and provide instructions where appropriate. Eligible purchases may qualify for our 180-day free-return arrangement, subject to the conditions outlined in our Return & Refund Policy.

Please do not send returned items to our registered business address unless our customer support team has specifically instructed you to do so.

Damaged, Defective, or Incorrect Items

If your jewelry arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

To help us review the issue, please provide:

  • Your order number;

  • A description of the problem;

  • Clear photographs or other relevant information, where applicable.

After reviewing the details, we will explain the available next steps in accordance with our store policies and applicable consumer protection requirements.

Order and Delivery Questions

If you have questions about order confirmation, payment status, shipping progress, or delivery, please contact our team with the relevant order information.

We will review the information available and help clarify the applicable procedures.

Contact Our Customer Support Team

For assistance with jewelry products, purchases, delivery, returns, or other store-related questions, please use the contact details below.

Email:
service@qorzeni.com

Phone:
+86 24 2250 3777

You may contact us by email at any time. We will review your message and aim to respond within a reasonable timeframe.

To help us handle your request efficiently, please provide accurate contact details and any relevant order information.

Company and Store Information

The following information identifies the business responsible for operating the qorzeni online store.

Brand Name:
qorzeni

Legal Company Name:
Shenyang Zhongdao Jinghui Trading Co., Ltd.

Official Website:
https://qorzeni.com

Registered Business Address:
No. 45-19, Puhe Road, Entrance 1, Shenbei New District, Shenyang, Liaoning, China

Customer Support Email:
service@qorzeni.com

Business Phone:
+86 24 2250 3777

qorzeni is owned and operated by Shenyang Zhongdao Jinghui Trading Co., Ltd., which oversees the store's business operations and coordinates customer support for purchases made through our website.

Our Approach to Customer Care

At qorzeni, we believe that good customer service begins with clear communication and practical assistance.

We recognize that customers may have questions about jewelry details before purchasing, order updates during delivery, or return procedures after receiving an item. Our aim is to provide relevant information and explain the available options based on the circumstances of each inquiry.

We also encourage customers to review our product descriptions and store policies before placing an order. This can help clarify product specifications, shipping arrangements, return eligibility, and refund conditions.

Through accessible support channels and helpful communication, we strive to make your shopping experience more straightforward and reassuring.

Thank You for Choosing qorzeni

Thank you for visiting qorzeni and exploring our jewelry collection.

We appreciate the opportunity to assist you, whether you are selecting a piece for yourself or looking for jewelry for a special occasion.

If you have questions about a product, an existing order, or our store policies, please contact us using the information provided above.

We look forward to assisting you.

qorzeni is owned and operated by Shenyang Zhongdao Jinghui Trading Co., Ltd.