Terms of Service

Welcome to qorzeni. These Terms of Service explain the conditions for accessing and using our website, browsing our jewelry collection, placing orders, and using the services available through our online store.

The qorzeni online store is owned and operated by Shenyang Zhongdao Jinghui Trading Co., Ltd.

By accessing our website or using our services, you agree to these terms and the applicable policies published on our store, including our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with these terms, please discontinue use of our website.

1. About Our Online Store

qorzeni is an online jewelry retail brand operated by Shenyang Zhongdao Jinghui Trading Co., Ltd.

Throughout these terms, “qorzeni,” “we,” “us,” and “our” refer to the online store and its operating company.

Our website enables customers to explore jewelry products, review product information, place orders, and contact our customer support team.

We may update website features, revise product listings, or make changes to our services when reasonably necessary. Such changes will be subject to applicable laws and any existing obligations owed to customers.

2. Acceptable Website Use

When accessing qorzeni.com, you agree to use the website responsibly and in compliance with applicable laws.

You must not:

• Use our website for unlawful, deceptive, or fraudulent activities.

• Provide false or misleading information when using our services.

• Interfere with the operation, performance, or security of our website.

• Attempt to access accounts, systems, or information without authorization.

• Upload malicious software or harmful content.

• Collect or misuse another person's information without proper authorization.

• Copy or exploit protected website materials without the required permission.

• Engage in conduct that infringes the rights of others or violates applicable laws.

We may investigate suspected violations and restrict website access or refuse service where reasonably necessary and legally permitted.

3. Product Listings and Descriptions

We make reasonable efforts to present accurate product descriptions, photographs, specifications, prices, and availability information for the jewelry offered through our store.

Product appearance may vary slightly from online images because of lighting, photography, display settings, and other factors.

Materials, dimensions, finishes, colors, stones, and other product characteristics may vary by item. Customers should review the individual product listing for the relevant specifications before purchasing.

We aim to keep product information accurate and up to date. However, errors or omissions may occasionally occur. If a material error is identified, we will take appropriate steps to correct it and address affected orders in accordance with applicable laws.

Product information, prices, and availability may change over time. Any changes will be subject to applicable legal requirements and rights already acquired by customers.

If you need additional information about a jewelry item, please contact our customer support team before completing your purchase.

4. Orders and Order Acceptance

When placing an order, you agree to provide complete and accurate information, including your billing details, contact information, shipping address, and payment information.

Submitting an order represents a request to purchase the selected products. An order confirmation acknowledges receipt of that request and does not necessarily constitute final acceptance.

We may need to review, decline, or cancel an order in circumstances such as:

• The requested product is unavailable.

• A pricing or product information error has occurred.

• Payment authorization fails or requires further verification.

• A transaction appears fraudulent or unauthorized.

• Customer or delivery information is incomplete or inconsistent.

• Other legitimate operational or legal circumstances prevent fulfillment.

If an order cannot be fulfilled after payment has been collected, any applicable refund will be handled in accordance with our store policies and relevant laws.

Where required, we will notify the customer and explain the applicable next steps.

5. Prices and Payment Processing

Product prices, shipping fees, and other applicable charges will be displayed during checkout.

The final checkout summary will show the amount payable for your order, subject to applicable laws and any required adjustments.

By submitting an order, you confirm that you are authorized to use the selected payment method and authorize the applicable payment provider to process the transaction.

Orders generally proceed to fulfillment after payment has been successfully authorized or completed.

Payment services may be provided by independent payment processors, whose applicable terms and procedures may also apply.

If a payment cannot be completed or a pricing discrepancy is identified, we may need to delay processing, contact you, or take other appropriate action in accordance with applicable laws.

6. Shipping and Delivery

Our delivery services, shipping charges, and estimated transit times are explained in our Shipping Policy.

For eligible orders shipped within the United States, our current shipping options are:

Express Shipping

• Shipping Fee: $6.99

• Estimated Transit Time: 1–2 business days after dispatch.

Free Standard Shipping

• Qualifying Merchandise Subtotal: $39.00 or more.

• Shipping Fee: $0.00.

• Estimated Transit Time: 3–5 business days after dispatch.

Standard Shipping

• Eligible Merchandise Subtotal: $0.00–$38.99.

• Shipping Fee: $3.99.

• Estimated Transit Time: 3–5 business days after dispatch.

Orders are generally processed within an additional 1–5 business days after payment confirmation.

Shipping availability, applicable fees, and estimated transit times will be displayed at checkout. Delivery estimates are not guaranteed arrival dates and may be affected by carrier operations, weather, public holidays, and other circumstances beyond our reasonable control.

Please consult our Shipping Policy for further information about tracking, delivery delays, and other shipping-related matters.

7. Returns and Refunds

Our Return & Refund Policy governs requests to return products, obtain refunds, and resolve product-related concerns.

Eligible purchases may qualify for a 180-day free-return arrangement, subject to the applicable eligibility requirements and return conditions.

Customers should contact our support team before sending products back and obtain the appropriate return instructions.

Please do not send returned jewelry or other products to our registered business address unless our customer support team has specifically instructed you to use that address.

For assistance with returns, refunds, damaged products, defective items, or incorrect orders, contact:

Email: service@qorzeni.com

Requests will be reviewed in accordance with the applicable store policies and consumer protection requirements.

Nothing in these terms is intended to remove or restrict any consumer right or remedy that cannot lawfully be excluded.

8. Order Modifications and Cancellations

If you need to correct or cancel an order, please contact our customer support team as soon as possible.

Email: service@qorzeni.com

We will assess your request according to the order's current fulfillment status.

Once an order has entered packing, fulfillment, or shipment preparation, we may be unable to make the requested changes.

Orders that have already been dispatched generally cannot be canceled through the standard cancellation process. After delivery, you may request a return under the conditions of our Return & Refund Policy.

A cancellation or modification request is not confirmed until our team has reviewed it and communicated the outcome.

Any applicable cancellation rights provided by law remain unaffected by this section.

9. Customer Obligations

When shopping with qorzeni, you are responsible for:

• Providing accurate and current personal, billing, and delivery information.

• Checking product details, specifications, and order totals before submitting an order.

• Using an authorized payment method.

• Keeping relevant order confirmations and tracking details for reference.

• Following applicable product care instructions and safety information.

• Contacting customer support with sufficient information when requesting assistance.

• Using our website in compliance with applicable laws.

Incomplete or incorrect information may affect payment processing, order fulfillment, or delivery.

Customers must not use our website to engage in fraudulent activity or otherwise misuse our services.

10. Intellectual Property Rights

Unless otherwise indicated, website materials, including text, photographs, graphics, logos, visual designs, page layouts, and other original content, are owned by or used under authorization from the relevant rights holders.

These materials may be protected by applicable intellectual property laws.

You may access website content for personal, non-commercial shopping purposes. You may not reproduce, redistribute, modify, republish, or commercially exploit protected materials without appropriate authorization, except where permitted by law.

Purchasing a jewelry item or accessing our website does not transfer ownership of any intellectual property rights associated with the product, its design, or the website content.

11. External Services and Third-Party Providers

Our store may use third-party services to support online shopping and business operations.

These services may include:

• Payment processing systems.

• Shipping and logistics companies.

• Ecommerce platform providers.

• Website hosting and technical infrastructure.

• Analytics and performance tools.

• Advertising and marketing services.

• Customer support providers.

Third-party providers may have their own terms of service and privacy policies.

Your interaction with an independent third-party service may be governed by that provider's terms. We are not responsible for independent third-party activities beyond our control, subject to any obligations imposed on us by applicable law.

12. Restricted Activities

You agree not to misuse our website or services, including by:

• Attempting to defraud the store or other customers.

• Submitting unauthorized or misleading information.

• Attempting to bypass website security measures.

• Introducing harmful code or disrupting website functionality.

• Accessing confidential information without permission.

• Improperly collecting other users' personal information.

• Violating intellectual property rights.

• Using the website in a manner prohibited by applicable laws.

Where reasonably necessary, we may take appropriate measures to protect our website, customers, and business operations, subject to applicable legal requirements.

13. Website Availability and Liability

We make reasonable efforts to maintain the availability and proper operation of our website. However, uninterrupted access cannot be guaranteed.

Temporary interruptions, technical errors, maintenance, network problems, or third-party service disruptions may occasionally affect website availability.

To the extent permitted by applicable law, Shenyang Zhongdao Jinghui Trading Co., Ltd. will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or restricts liability where such exclusion or restriction is prohibited by law. Mandatory consumer rights, statutory warranties, and other protections that cannot legally be waived remain unaffected.

Our obligations regarding products, payments, delivery, returns, refunds, and customer support are subject to applicable laws and the relevant policies published on our website.

14. Privacy and Personal Information

Your use of qorzeni.com is also governed by our Privacy Policy.

That policy explains how personal information may be collected, used, stored, and shared when you browse our website, make purchases, or communicate with our customer support team.

We handle personal information in accordance with our published privacy practices and applicable data protection requirements.

Please review our Privacy Policy to understand our information handling practices and the rights available to you.

15. Revisions to These Terms

We may update these Terms of Service to reflect changes to our website, business operations, services, or applicable legal requirements.

Revised terms will be published on this page, with an updated effective date where appropriate.

Changes will take effect as permitted by applicable law. Where advance notice or consent is legally required, we will follow the applicable requirements.

We recommend reviewing this page periodically to remain informed about the conditions governing use of our website.

Changes will not unlawfully remove rights that customers have already acquired.

16. Contact Information

If you have questions about these terms, your purchase, or our store policies, please contact us using the information below.

Brand Name:
qorzeni

Legal Company Name:
Shenyang Zhongdao Jinghui Trading Co., Ltd.

Official Website:
https://qorzeni.com

Registered Business Address:
No. 45-19, Puhe Road, Entrance 1, Shenbei New District, Shenyang, Liaoning, China

Customer Support Email:
service@qorzeni.com

Business Phone:
+86 24 2250 3777

qorzeni is owned and operated by Shenyang Zhongdao Jinghui Trading Co., Ltd., which is responsible for the store's business operations and the coordination of customer support relating to purchases made through our website.

Thank you for choosing qorzeni. We appreciate your trust and strive to provide a convenient jewelry shopping experience supported by clear product information and helpful customer service.