Return & Refund Policy
Thank you for shopping with qorzeni.
At qorzeni, we want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions for returning eligible products, requesting refunds, reporting order problems, and canceling purchases.
qorzeni is owned and operated by Shenyang Zhongdao Jinghui Trading Co., Ltd.
Please review the following information before submitting a return or refund request.
1. Return Eligibility and Timeframe
Eligible purchases may be returned within 180 calendar days of delivery, subject to the conditions of this policy and any applicable consumer protection laws.
To help ensure your return can be processed, please observe the following conditions where applicable:
-
Products should remain in their original condition, subject to any mandatory consumer rights.
-
Items must not have been damaged through misuse or improper handling after delivery.
-
Original packaging, accessories, and included components should be returned where applicable.
-
Proof of purchase, such as an order number or order confirmation, should be available.
Products that have been modified, damaged through customer misuse, or returned with missing parts may require additional assessment.
Please contact our customer support team before sending an item back to confirm the applicable requirements and obtain return instructions.
Nothing in this policy is intended to limit consumer rights that cannot legally be excluded under applicable law.
2. How to Submit a Return Request
To initiate a return, please email our customer support team.
Customer Support Email:
service@qorzeni.com
Please include the following details whenever possible:
-
Your order number;
-
The email address used when placing the order;
-
The product you would like to return;
-
The reason for your request;
-
Supporting photographs or other relevant information, if applicable.
Our team will review your inquiry and explain the next steps, including the applicable return requirements and shipping instructions.
Please do not send any product back before receiving instructions from our customer support team.
The business address listed in this policy is not a designated return address unless our team specifically directs you to use it.
3. Free Return Shipping
qorzeni offers a 180-day free-return arrangement for eligible returns, subject to the terms and conditions of this policy.
For approved returns that follow the instructions provided by our customer support team, eligible customers will not be charged return shipping fees under this arrangement.
Eligible requests may include returns due to:
-
A change of mind;
-
An incorrect product selection;
-
Personal preference;
-
Other reasons accepted under the applicable return conditions.
Please contact us before arranging return shipment. To qualify for the free-return arrangement, you must follow the return instructions provided by our team.
If your order arrives damaged, defective, incomplete, incorrect, or materially different from its description, please notify us so we can review the issue and determine an appropriate solution.
Nothing in this section removes any rights or remedies available to customers under applicable law.
4. Damaged, Defective, or Incorrect Items
Please check your order after delivery. If a product arrives damaged, does not function as described, is missing components, or differs materially from what you ordered, contact our customer support team for assistance.
Email: service@qorzeni.com
To help us investigate, please provide:
-
Your order number;
-
A description of the issue;
-
Clear photographs or videos showing the problem, where appropriate.
After reviewing the information, our team will explain the available options based on the circumstances and applicable requirements.
Depending on the issue, an appropriate resolution may include:
-
A replacement product;
-
An authorized return;
-
A refund;
-
Another suitable resolution.
Where a product issue is attributable to an error by qorzeni or its fulfillment process, we will arrange or cover reasonable return shipping costs where applicable.
5. Returns Requiring Further Assessment
Some return requests may need additional review, including cases where:
-
A product has been altered or damaged through misuse after delivery;
-
Accessories or components included with the original order are missing;
-
The item does not meet applicable return conditions;
-
Additional information is needed to verify the request;
-
Specific product requirements or legal exceptions apply.
If you are uncertain whether an item qualifies, please contact our customer support team before returning it.
Each request will be assessed individually in accordance with this policy and applicable consumer protection requirements.
6. Refunds and Processing Times
Once an authorized return has been received and reviewed, our team will determine whether the refund can be approved.
Approved refunds will generally be issued to the original payment method used for the purchase.
Estimated refund processing time: 5–10 business days after the return review is completed.
The time needed for funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.
If we require additional information to assess your request, we may contact you before completing the review.
If your refund has not appeared within the expected timeframe, please contact our customer support team with your order number.
7. Refunds for Original Shipping Charges
Original shipping charges are generally non-refundable unless reimbursement is required by applicable law or warranted under the circumstances and our store policies.
If a return concerns a damaged, defective, incorrect, or otherwise qualifying product issue, our team will review the shipping charges and explain the applicable refund arrangements.
All decisions concerning shipping charge refunds will be handled in accordance with applicable consumer protection requirements.
8. Order Cancellation Requests
If you need to cancel an order, please contact us as soon as possible.
Customer Support Email:
service@qorzeni.com
Cancellation requests are assessed according to the order's current processing status.
If an order has already entered fulfillment, packing, or shipment preparation, it may no longer be possible to cancel it.
Orders that have been dispatched generally cannot be canceled through the standard cancellation process. After delivery, you may request a return under the conditions of this policy.
A cancellation request is not confirmed until our customer support team has reviewed it and communicated the outcome.
Nothing in this section limits cancellation rights that apply under mandatory consumer protection laws.
9. Return Instructions and Return Address
qorzeni provides return instructions after reviewing the customer's request and confirming the applicable arrangements.
The appropriate return destination may depend on the product, fulfillment arrangements, and circumstances of the return.
Please obtain authorization and shipping instructions from our customer support team before sending a product back.
Do not send returned items to our registered business address unless our team has specifically instructed you to do so.
For eligible returns covered by our 180-day free-return arrangement, following the supplied instructions helps ensure the return can be handled under the applicable terms.
10. Contact Us
If you have questions about returns, refunds, cancellations, or other purchase-related matters, please contact us using the information below.
Brand Name:
qorzeni
Legal Company Name:
Shenyang Zhongdao Jinghui Trading Co., Ltd.
Official Website:
https://qorzeni.com
Business Address:
No. 45-19, Puhe Road, Entrance 1, Shenbei New District, Shenyang, Liaoning, China
Customer Support Email:
service@qorzeni.com
Customer Support Phone:
+86 24 2250 3777
qorzeni is owned and operated by Shenyang Zhongdao Jinghui Trading Co., Ltd., which manages the online store and coordinates customer support for returns, refunds, cancellations, and other order-related inquiries.
We aim to handle every request with clear communication and practical guidance. Thank you for choosing qorzeni. We appreciate your business and are committed to providing a straightforward shopping and after-sales experience.