Shipping Policy
At qorzeni, we aim to make every delivery clear, convenient, and reliable. This Shipping Policy explains our shipping destinations, delivery options, shipping fees, order processing times, package tracking procedures, and how we assist with delivery-related concerns.
qorzeni is owned and operated by Shenyang Zhongdao Jinghui Trading Co., Ltd.
1. Shipping Destinations
Currently, qorzeni accepts orders for delivery within the United States.
Available shipping services and charges depend on your delivery address and the options supported for your order. You can review the available services and applicable fees during checkout before completing your purchase.
Please ensure that your recipient name, street address, city, state, ZIP code, and contact details are accurate when placing an order.
2. Order Processing and Preparation
After payment confirmation, orders are generally prepared for dispatch within 1–5 business days.
Business days generally exclude weekends and public holidays. Processing times may vary due to inventory availability, seasonal demand, order volume, and other operational circumstances.
Order processing and shipping transit are separate stages. Your total delivery time includes the time required to prepare your order and the estimated transit period for your selected shipping service.
Once an order has entered packing or shipment preparation, changes to the order may be limited.
3. Shipping Methods and Fees
For eligible orders delivered within the United States, qorzeni offers the following shipping options.
Express Shipping
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Shipping Fee: $6.99
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Estimated Transit Time: 1–2 business days after dispatch
Express Shipping is intended for customers who prefer a shorter shipping transit period. Order processing must be completed before the carrier begins transporting the package.
This service is available when displayed as an option during checkout.
Free Standard Shipping
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Shipping Fee: $0.00
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Minimum Merchandise Subtotal: $39.00
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Estimated Transit Time: 3–5 business days after dispatch
Eligible orders with a merchandise subtotal of $39.00 or more qualify for free standard shipping, subject to the conditions and options available at checkout.
Standard Shipping
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Shipping Fee: $3.99
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Eligible Merchandise Subtotal: $0.00–$38.99
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Estimated Transit Time: 3–5 business days after dispatch
Standard Shipping is available for eligible orders below the free shipping threshold.
All shipping fees are listed in U.S. dollars (USD). The final shipping charge and available shipping method will be shown in your checkout summary before you submit payment.
4. Estimated Delivery Times
Our current estimated shipping transit times are:
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Express Shipping: 1–2 business days after dispatch.
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Free Standard Shipping: 3–5 business days after dispatch.
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Standard Shipping: 3–5 business days after dispatch.
Please allow an additional 1–5 business days for order processing before dispatch.
These timeframes are estimates and are not guaranteed arrival dates. Delivery may take longer because of carrier capacity, severe weather, public holidays, transportation disruptions, incorrect address information, or other unforeseen circumstances.
For the most relevant information about your shipment, refer to the shipping method selected at checkout and the tracking updates provided after dispatch.
5. Shipping Confirmation and Tracking
When tracking information becomes available, we will provide it through the applicable shipping notification process using the contact details associated with your order.
Please allow the carrier time to receive and scan your package before tracking events begin to appear.
If you have not received tracking information or need help checking your shipment, contact us at:
Email: service@qorzeni.com
To help us locate your order, please provide your order number and the email address used at checkout. If a tracking number has already been issued, please include it as well.
6. Changes to Shipping Information
Please review your shipping details carefully before submitting your order.
If you discover an error in your delivery address or other shipping information, contact our customer support team as soon as possible.
We will check whether the requested correction can be made before fulfillment progresses. However, address changes cannot be guaranteed after an order has entered packing, been dispatched, or been transferred to the carrier.
Where permitted by applicable law, additional costs resulting from inaccurate or incomplete customer-provided delivery information may be handled according to the circumstances and our applicable policies.
7. Delivery Delays
Although we aim to facilitate delivery within the estimated timeframe, delays may occasionally occur.
Potential causes include:
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Carrier service interruptions;
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Severe weather conditions;
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Public holidays;
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Transportation or logistics disruptions;
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Incorrect or incomplete delivery information;
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Other circumstances outside our reasonable control.
If your package has not arrived within the estimated period, please check the latest tracking information first. If you need further assistance, contact our customer support team.
Email: service@qorzeni.com
Please include your order number and any available tracking details so we can review the situation and advise you on the appropriate next steps.
8. Missing or Potentially Lost Packages
If tracking information has stopped updating for an extended period or your package appears to be lost in transit, please contact us for assistance.
Our team will review the available order and shipment information and help determine the appropriate next steps.
When contacting us, please provide:
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Your order number;
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Your tracking number, if available;
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The email address associated with your purchase;
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A brief explanation of the delivery concern.
We will assess the available information and provide guidance based on the circumstances and applicable policies.
9. Packages Marked as Delivered
If tracking shows that your package was delivered but you have not received it, we recommend checking the following first:
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Your usual delivery location and nearby areas;
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Other household members or authorized recipients;
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Neighbors or building reception, where appropriate;
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Delivery photographs or carrier notifications, if available.
If the package remains missing, contact service@qorzeni.com with your order number and tracking details.
A delivered tracking status does not prevent you from reporting a missing package. We will review your inquiry and explain the available next steps.
10. Damaged, Defective, or Incorrect Jewelry Deliveries
We encourage customers to check their order after delivery. If a jewelry item arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact our customer support team.
Examples of issues you may report include:
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Visible damage or scratches present upon arrival;
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Missing components or accessories that should have been included;
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A different jewelry style, color, size, or item from what you ordered;
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A material or product specification that materially differs from the product listing;
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Other significant discrepancies between the received item and your order.
To help us assess the issue, please provide:
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Your order number;
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A clear description of the problem;
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Photographs or videos of the item and packaging, where appropriate.
Our team will review the information and explain the available resolution in accordance with our Return & Refund Policy and applicable consumer protection requirements.
Depending on the circumstances, an appropriate resolution may include a replacement, an authorized return, a refund, or another suitable remedy.
11. Undeliverable or Refused Packages
A shipment may be returned to the sender or become undeliverable because of an incomplete address, unsuccessful delivery attempts, refusal of delivery, or other delivery-related circumstances.
If you believe your package has become undeliverable, please contact our customer support team before arranging another shipment.
Any additional shipping or return charges will be assessed according to the circumstances, our applicable policies, and relevant laws. Where required, we will explain applicable charges before proceeding.
12. Fulfillment and Shipping Origins
Orders may be prepared and dispatched through qorzeni's fulfillment arrangements, which may involve third-party logistics providers.
The actual shipping origin may vary depending on inventory availability, product location, and delivery arrangements. As a result, a package may be dispatched from a fulfillment location different from our registered business address.
The shipping service and estimated transit period applicable to your purchase will be displayed at checkout.
13. Free Returns
Eligible purchases may qualify for a 180-day free-return arrangement, subject to the eligibility requirements and conditions outlined in our Return & Refund Policy.
If you wish to return a jewelry item, please contact our customer support team before sending it back.
Email: service@qorzeni.com
Our team will review your request and provide the relevant return instructions. Please obtain authorization where required and follow the instructions supplied to ensure your return is handled correctly.
The 180-day return period and free-return arrangement remain subject to applicable eligibility requirements and mandatory consumer rights.
For complete information about return eligibility, conditions, and procedures, please refer to our Return & Refund Policy.
14. Contact and Business Information
For questions about shipping options, delivery estimates, tracking, or an existing order, please contact us using the details below.
Brand Name:
qorzeni
Legal Company Name:
Shenyang Zhongdao Jinghui Trading Co., Ltd.
Official Website:
https://qorzeni.com
Registered Business Address:
No. 45-19, Puhe Road, Entrance 1, Shenbei New District, Shenyang, Liaoning, China
Customer Support Email:
service@qorzeni.com
Business Phone:
+86 24 2250 3777
qorzeni is owned and operated by Shenyang Zhongdao Jinghui Trading Co., Ltd., which oversees the store's operations and coordinates customer assistance relating to orders and delivery.
Thank you for shopping with qorzeni. We appreciate your trust and aim to provide clear delivery information, helpful customer support, and a convenient jewelry shopping experience.