Terms of Purchase

Thank you for shopping with qorzeni.

These Terms of Purchase explain the conditions that apply when purchasing jewelry and other products through our online store, including product information, order submission, payment, shipping, returns, refunds, and customer responsibilities.

The qorzeni online store is owned and operated by Shenyang Zhongdao Jinghui Trading Co., Ltd.

By placing an order through our website, you acknowledge these terms together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy, subject to applicable law.

Please review the following provisions before completing your purchase.

1. Customer Requirements

When purchasing from qorzeni, you confirm that:

• You have the legal capacity to enter into a purchase transaction under applicable law.

• The information supplied during checkout is accurate, complete, and current.

• You are authorized to use the payment method selected for your order.

• Your purchase and use of the products comply with applicable laws.

• If you submit information on behalf of another person, you have the necessary authorization where required.

Please ensure that your billing information, shipping address, email address, and other contact details are accurate before submitting your order.

2. Product Information and Availability

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, prices, and availability information for the jewelry and other products offered through our store.

Product appearance may vary slightly because of lighting, photography, display settings, manufacturing variations, or other factors.

Materials, dimensions, colors, finishes, stones, and other product characteristics may differ between items. Please review the individual product listing for the applicable specifications before purchasing.

We aim to keep product information accurate and up to date. If a significant error is identified in a product listing, we will take appropriate steps to address it in accordance with applicable laws and our obligations to affected customers.

Product listings and availability may change as our store is updated. We encourage customers to review the available product information carefully before placing an order.

If you need additional information about a jewelry item, please contact our customer support team before completing your purchase.

3. Product Prices and Additional Charges

Product prices are displayed in the currency indicated on our website or during checkout and may change over time.

Applicable product prices, shipping charges, taxes, and other disclosed costs will be shown before you finalize your order, subject to applicable legal requirements.

The final checkout summary identifies the amount payable for your purchase.

If a material pricing or technical error affects an order, we will review the circumstances and take appropriate action as permitted by law. Where necessary, we will contact the customer to explain the available options.

4. Shipping Fees

For eligible orders delivered within the United States, our current shipping options are as follows.

Express Shipping

• Shipping Fee: $6.99

• Estimated Transit Time: 1–2 business days after dispatch.

Free Standard Shipping

• Minimum Merchandise Subtotal: $39.00

• Shipping Fee: $0.00

• Estimated Transit Time: 3–5 business days after dispatch.

Standard Shipping

• Eligible Merchandise Subtotal: $0.00–$38.99

• Shipping Fee: $3.99

• Estimated Transit Time: 3–5 business days after dispatch.

All shipping charges are stated in U.S. dollars (USD).

Available shipping services and applicable fees will be displayed during checkout. The final shipping charge will depend on the eligible option selected for your order.

Orders generally require an additional 1–5 business days for processing after payment confirmation. Processing time is separate from the shipping transit period.

For additional information, please refer to our Shipping Policy.

5. Payment Authorization

Customers must use an available payment method displayed during checkout.

By submitting payment information, you confirm that the information is accurate, that you are authorized to use the selected payment method, and that you authorize the transaction.

Payment processing may be performed by third-party payment providers, which may apply their own terms and security procedures.

Orders generally proceed to fulfillment after payment has been successfully confirmed. If payment cannot be completed or requires additional verification, processing may be delayed.

The availability of a particular payment method is not guaranteed for every transaction.

If you experience a payment or checkout problem, please contact our customer support team for assistance.

Email: service@qorzeni.com

6. Submitting and Accepting Orders

Submitting an order constitutes a request to purchase the selected products. It does not necessarily mean that the order has been finally accepted.

Before fulfillment, an order may require review for reasons such as:

• Payment verification;

• Product availability;

• Shipping information accuracy;

• Fraud prevention and transaction security;

• Incomplete or inconsistent information;

• Pricing or technical errors.

We may decline or cancel an order where reasonably necessary and legally permitted.

If payment has already been collected for an order that cannot be fulfilled, any applicable refund will be handled according to our store policies and applicable law. Where required, we will notify you and explain the next steps.

7. Order Confirmation and Accuracy

After submitting an order, you may receive a confirmation email containing the relevant purchase details.

Please review your order confirmation carefully, including:

• The selected jewelry or other products;

• Product quantities and applicable specifications;

• Delivery address and contact details;

• Shipping method and charges;

• Order total.

If you discover an error, contact our customer support team promptly.

Email: service@qorzeni.com

We will make reasonable efforts to assist with corrections before fulfillment progresses. However, modifications cannot be guaranteed after packing or shipment preparation has begun.

8. Changes and Cancellation Requests

If you need to change or cancel an order, please contact us as soon as possible.

Email: service@qorzeni.com

We will review your request based on the order's current status. Once processing, packing, or shipment preparation has begun, it may no longer be possible to make changes or stop the shipment.

Orders that have already been dispatched generally cannot be canceled through the standard cancellation process. After delivery, you may submit a return request under our Return & Refund Policy.

A cancellation request is not confirmed until our customer support team has reviewed it and communicated the outcome.

Nothing in this section limits cancellation rights that cannot legally be excluded.

9. Shipping and Delivery Arrangements

Customers are responsible for providing accurate and complete delivery information when placing an order.

Orders are generally prepared for shipment within 1–5 business days after payment confirmation.

The estimated transit times for our current shipping options are:

• Express Shipping: 1–2 business days after dispatch;

• Free Standard Shipping: 3–5 business days after dispatch;

• Standard Shipping: 3–5 business days after dispatch.

Processing time is separate from transit time, so the total period between placing an order and receiving it may be longer.

Actual delivery may be affected by carrier operations, weather, public holidays, transportation disruptions, incorrect address information, or other circumstances beyond our reasonable control.

For tracking assistance or delivery questions, please contact our customer support team.

Email: service@qorzeni.com

For more details, please refer to our Shipping Policy.

10. Return Eligibility

Returns are governed by our Return & Refund Policy.

Eligible purchases may qualify for a 180-calendar-day return period after delivery, subject to the applicable conditions and consumer protection requirements.

Our store also offers a 180-day free-return arrangement for eligible returns, provided the return is arranged in accordance with the instructions supplied by our customer support team.

Before returning a product, please contact us to confirm the applicable requirements and obtain return instructions.

Email: service@qorzeni.com

Please do not send returned products to our registered business address unless our team specifically instructs you to do so.

For complete information about return eligibility, conditions, and procedures, please refer to our Return & Refund Policy.

11. Refund Procedures

Refund requests are reviewed in accordance with our Return & Refund Policy and applicable laws.

Once an authorized return has been received and assessed, we will determine whether the refund can be approved.

Approved refunds are generally issued to the original payment method used for the purchase.

Estimated refund processing time: 5–10 business days after the return review is completed.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If your refund has not arrived within the expected timeframe, please contact us with your order number.

Email: service@qorzeni.com

12. Damaged, Defective, or Incorrect Products

If a jewelry item or other product arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact our customer support team for assistance.

Examples of issues you may report include:

• Visible damage or scratches present upon arrival;

• Missing components or accessories that should have been included;

• A different jewelry style, color, size, or item from what you ordered;

• Product specifications that materially differ from the listing;

• Other significant discrepancies between the received item and your order.

To help us assess your request, please provide:

• Your order number;

• A description of the issue;

• Clear photographs or videos showing the problem, where applicable.

After reviewing the information, we will explain the available options. Depending on the circumstances, an appropriate resolution may include a replacement, an authorized return, a refund, or another suitable remedy.

Where a product issue results from an error attributable to qorzeni or its fulfillment process, reasonable return shipping expenses will be handled in accordance with our policies and applicable law.

Nothing in this section limits consumer rights or remedies that cannot legally be excluded.

13. Customer Responsibilities

When placing an order, customers are responsible for:

• Supplying accurate billing, payment, contact, and shipping details;

• Reviewing product information and order totals before completing checkout;

• Using an authorized payment method;

• Reviewing applicable product care instructions and safety information;

• Keeping order confirmations and tracking information for reference;

• Contacting customer support with relevant information when assistance is needed;

• Using our products and website in accordance with applicable laws.

Incomplete or inaccurate information may affect order processing, delivery, or customer support.

These responsibilities do not reduce any mandatory consumer rights available under applicable law.

14. Order Security and Fraud Prevention

We may review order details and payment transactions to help protect customers and our business against unauthorized activity.

Additional verification may be appropriate where there are reasonable concerns about suspicious transactions, inconsistent order information, unauthorized payments, or potential fraud.

Where permitted by law, we may delay, decline, or cancel an order when necessary to address such concerns.

If payment has already been collected for an order that is canceled, any applicable refund will be handled according to our policies and legal obligations.

15. Liability and Consumer Protections

To the extent permitted by applicable law, qorzeni and Shenyang Zhongdao Jinghui Trading Co., Ltd. are not responsible for losses arising from circumstances beyond our reasonable control, including certain third-party service interruptions, carrier delays, or unexpected operational disruptions.

We do not guarantee that our website or third-party services will always be accessible without interruptions or technical errors.

Nothing in these Terms of Purchase excludes or limits liability where doing so is prohibited by law or restricts mandatory consumer rights and remedies.

Our obligations concerning products, payments, delivery, returns, and refunds remain subject to applicable laws and the policies published on our website.

16. Changes to These Terms

We may update these Terms of Purchase to reflect changes in our business operations, website functionality, services, or legal requirements.

Revised terms will be published on this page, with an updated effective date where appropriate.

Any changes will take effect as permitted by applicable law. Where notice or consent is required, we will comply with the relevant requirements.

Customers are encouraged to review this page periodically.

17. Applicable Law and Consumer Rights

These Terms of Purchase are subject to applicable laws and regulations.

Any mandatory consumer protection rights relevant to your purchase remain in effect. Nothing in these terms is intended to waive or restrict rights or remedies that cannot legally be waived or restricted.

If a provision is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18. Contact Information

For questions about an order, payment, shipping, return, refund, or these Terms of Purchase, please contact us using the details below.

Brand Name:
qorzeni

Legal Company Name:
Shenyang Zhongdao Jinghui Trading Co., Ltd.

Official Website:
https://qorzeni.com

Registered Business Address:
No. 45-19, Puhe Road, Entrance 1, Shenbei New District, Shenyang, Liaoning, China

Customer Support Email:
service@qorzeni.com

Business Phone:
+86 24 2250 3777

qorzeni is owned and operated by Shenyang Zhongdao Jinghui Trading Co., Ltd., which oversees the store's commercial operations and coordinates customer support for purchases made through our website.

Thank you for shopping with qorzeni. We appreciate your business and aim to provide a clear, convenient, and dependable jewelry purchasing experience.